General terms and conditions
i. These General Terms and Conditions define the relationship between our company, SALT AND CHECKER d.o.o., Zagreb, Trpinjska 9, Personal Identification Number/VATID: HR59913190453, Entered into the Companies Register of the Commercial Court in Zagreb under No. Tt-19/27046-2, as the seller and e-commerce service provider at www.saltandchecker.hr and You, our buyer, who is concluding a sales contract with us.
ii. We practice equal approach to our buyers and provide them with the same benefits, whether they are our users or not. Thus, these General Terms and Conditions apply to all our buyers.
iii. These General Terms and Conditions apply to, primarily, the purchase of goods through our online store.
2. Conclusion of the Sales Contract
i. You can conclude the sales contract at a distance through the online store.
ii. In the case of distance contracts, the sales contract is concluded by ordering and submitting the order through the website. We will confirm the receipt of your order by e-mail.
iii. We deliver the ordered and available quantity of the products. In specific cases (particularly, when there is a discount or sale), we reserve the right to set the maximum quantity we can deliver.
3. Withdrawal from the Contract without Giving a Reason
i. According to the Consumer Protection Act, you have the right to withdraw from the contract, which was concluded by electronic means, within 14 days from delivery of goods, without giving a reason. The 14-day period shall commence on the day the goods, which are the object of the contract, are delivered to You or a third party specified by You, other than the carrier.
ii. If you want to exercise this right, you must notify us of your decision to withdraw from the contract within the stated period. The best way to do so is to notify us of Your decision by sending an e-mail to [email protected]
You can fill-in and send the unilateral withdrawal from contract form, a copy of which is available on our website here.
We shall confirm the receipt of your notification on the unilateral withdrawal from contract without delay via e-mail.
iii. If you opt to withdraw from the contract, we shall refund the purchase price for the goods to you. If you withdraw from the contract within 14 days from the delivery of goods, you also have the right to receive a refund of the delivery costs in the amount equal to the cheapest offered delivery method. The aforementioned amounts shall be refunded without delay, or 14 days from the date you withdrew from the contract at the latest. However, in accordance with the Consumer Protection Act, the refund of the paid amount shall be made only after the goods are returned to us, or after you deliver the proof that you have sent the goods back to us, if we would be notified of this before we receive the goods. The refund shall be made by the same payment method you have used. If you agree to another payment method for the refund, you will not bear any costs in relation to the refund.
iv. You shall send the products without delay, or 14 days from the date you withdrew from the contract at the latest, to the following address: Salt and checker d.o.o., Trpinjska 9, 10 000 Zagreb. You shall bear the costs of returning the goods.
v. Please take into account that, according to the law, You are responsible for any decrease in value of the goods as a consequence of handling the goods in the manner different than the manner necessary to acquaint yourself with the nature, features and functions of the goods (for example, if You place the mask against your face and/or unwrap the hygienic wrapping). Furthermore, please take into account that You do not have the right to withdraw from the contract in the case the goods were manufactured in accordance with Your demands or in the case of fitted or personalized goods (for example, packaging with personalized inscription) and goods not suitable for returning for hygienic reasons, if You have removed it from the packaging..
4. Written Complaints
i. If You discover a defect after delivery, the Seller shall send a new product identical to the ordered one as compensation.
ii. We shall accept responsibility for the defective goods, if the defect appears within two years of delivery of goods or before the expiry date for the product.
iii. The goods will be considered defective if, in particular, they do not have usual or described characteristics, if they are not suitable for their intended purpose, if they do not conform to the legal requirements or if they were not delivered in the agreed quantity. Please take into account that the increased sensitivity or allergic reaction to the delivered goods cannot be considered a defect of the product. Similarly, defects related to gifts and other free products that we sent outside of the scope of Your order are not considered defects. The pictures of the products in our online store are for illustrative purposes only and do not represent a binding depiction of the properties of the goods (for example, the packaging may differ due to changes by the manufacturer).
iv. Please send us Your written complaint to the e-mail address [email protected] using a form you can download here; we will confirm the receipt of your complaint without delay. Please be sure to state in the form what kind of defect the complaint is related to, attach photographs which clearly depict the defect in the product and describe the manner in which the defect manifests itself. Send the goods for which the complaint is being made to the address Salt & checker d.o.o., Trpinjska 9, 10 000 Zagreb, together with the filled-in complaint form.
v. We will inform you of the progress in relation to Your complaint, in particular in relation to the receipt, acceptance or rejection, via e-mail.
vi. We will make a decision regarding your complaint without delay. We have a legal obligation to respond to the received complaint within 15 days. If we fail to do so, you will have the right to withdraw from the sales contract. We need your full support in order to adhere to the aforementioned deadline.
vii. If your written complaint is justified and the goods are returned, we shall bear the costs of return.
5. Payment and Delivery Method
i. You can select the payment and the delivery methods amongst the options we offer. The cost of selected delivery, as well as the total price of the order, will be calculated in the last step of the order process.
ii. Payment and delivery methods that we currently offer are as follows:
– Payment directly to the courier on delivery
– Payment to the transaction bank account of the seller (e-banking, payment slip)
– Payment via PayPal (Mastercard, Visa, Diners, JCB),
– Delivery is made by external partners in accordance with their terms of delivery, which can be reviewed on their respective websites.
iii. We reserve the right to deliver the goods for free in certain cases.
Salt And Checker uses WSPay for online payments.
WSPay is a secure online payment system, real-time payments, credit and debit cards, and other payment methods. The WSPay customer and the merchant ensure secure enrollment and transfer of the tab data entered, as well as the PCI DSS certificate that WSPay has. WSPay uses 256-bit encryption SSL certificate and TLS 1.2 cryptographic protocol as the highest degree of data protection and data security.
All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.
i. We provide our buyers with various discounts, gifts and purchase-certificates (coupons). Their use is contingent on the rules of which we shall inform the Buyer, in each individual case. If not stated otherwise, each discount or gift-certificate can be used only once and only one certificate of the same type can be used during purchase. If not stated otherwise, discounts cannot be combined. If the value of the gift-certificate is higher than the value of the total purchase, the difference will not be transferred to the new gift-certificate nor will the unused amount be compensated.
7. Basic Information
i. The Seller shall issue an invoice to the Buyer. The invoice shall be delivered to You together with the ordered products, to your address. At your request, the invoice can be delivered to your e-mail address.
ii. The contract will be concluded in the Republic of Croatia and the laws of Republic of Croatia will apply to the contract.
iii. All stated prices, including the discounted prices, are valid until further notice or until stocks are exhausted.
iv. We reserve the right to amend these terms at any time and they enter into force on the day they are published on our website and apply to all concluded contracts from that moment on. We do not have the obligation to inform anyone individually about the amendment of the terms and the publication thereof.